Context the purpose of the changes made at the veterans health administration was to ensure quality health care which is defined as care that is needed and delivered in a manner that is competent caring cost effective and timely and that minimizes risk and achieves achievable benefits. Military health care system and the us department of veterans affairs an overview redefining a public health system how the veterans health administration improved quality measurement barbour galen l 1941 ub369 b37 1996. Wounds of war how the va delivers health healing and hope to the nations veterans the book looks at the largest hospital system in the country the veterans healthcare administration one that has come under fire from critics in the white house on capitol hill and in the nations media. Quality metrics improved rapidly 2 4 hospitalization rates fell and clinical outcomes improved the number of veterans who were using va services grew dramatically patient satisfaction increased and yet the cost of caring for each veteran declined dramatically what lessons does this hold for the rest of the health care system
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